About

Helping Australians with complex health needs or those recovering from an injury or accident live better lives.

CareComplete is a suite of programs designed to keep people with complex or chronic health conditions well and out of hospital, and to help those who are injured return to work and life. These care solutions help participants increase their skills and confidence so they can better manage their own health and improve their health and wellbeing.

About us

CareComplete is a suite of programs that aim to keep people well and out of hospital. They are designed to support patients who have or are at risk of, developing chronic and complex health conditions by increasing their skills and confidence to manage their own health and connecting them with services that will enable them to do so.

One in two Australians live with a chronic condition and almost one in four have two or more conditions,¹ putting extra pressure on an already stretched healthcare system. Injury and disease are also increasing, becoming more complex due to factors such as isolation, mental health, pain and medication management.

A complex health system and poor health literacy can make it difficult for people living with chronic health conditions to manage their health, which is contributing to the high rates of preventable hospital admissions.²

Injury and disease are also increasing, becoming more complex due to factors such as isolation, mental health, pain and medication management.

The CareComplete model is based on evidence that people with long-term health conditions achieve positive outcomes when they and their families, community partners and health professionals are informed, motivated and working together.

CareComplete specialises in-home assessments, customised care plan development, care coordination and coaching that focuses on wellbeing and reablement, so people can learn to manage their health needs long-term, improve their overall health and wellbeing and avoid unnecessary hospital admissions. Since launching in 2014, CareComplete has enrolled more than 34,000 participants. An evaluation of our flagship program, CarePoint, showed a 48% decrease in unplanned hospitalisations amongst participants living with chronic and complex illnesses, compared to the previous 12 months.³

Our team

CareComplete’s service delivery team consists of clinicians (including a team of experienced GPs who provide clinical advice and guidance), care coordinators (who are registered health practitioners whose core capabilities lie in care coordination) and Customer Care Consultants.

Care coordinators conduct home visits ensuring that any client issues are identified early, and the participant’s treating doctor may be notified. Our care coordinators will then organise extra care via a customised care plan in consultation with the participant’s GP. Customer Care Consultants provide administrative support for non-clinical activities and work closely with care coordinators to ensure participants are on track to achieve their goals.

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Our Provider network

Providing services on behalf of multiple funders, CareComplete partnera with a national network of credentialed health service providers to ensure that over 94% of Australians can access our services in their home.

Our network includes organisations and health professionals from a range of backgrounds, all required to hold current registration with their relevant professional body and maintain up-to-date insurance. Provider performance is regularly monitored through quality audits and compliance with the contracted service standards.

CareComplete welcome organisations interested in joining the network.

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Careers

We are committed to providing healthcare services that will improve the quality of life of millions of Australians.

Find out how you can be part of that journey too.

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1 Scott IA. Public hospital bed crisis: too few or too misused?, 2010, Aust. Health Review 34, 317–324.
2 McAlister FA, et al. Multidisciplinary strategies for the management of heart failure patients at high risk for admission: A systematic review of randomised trials, 2004, Journal of the American College of Cardiology, Vol 44 (4): 810–819.
3 Claffey TF, et al. Quality In Maine Medicare Advantage Plan Health Affairs, 31, no.9 (2012): 2074–2083.

Contact us

To find out more about our programs, or how you can be involved, please get in touch.

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