A coordinated
to chronic care


CarePoint provides coordinated support for patients with chronic conditions.

Supporting patient-centred care

It’s essential that patients receive the right level of care.  Too little care can lead to declining health and unnecessary hospital stays, while too much care can be a burden for patients and drain their time as well as take away resources from those with greater needs.

CarePoint provides coordinated care that is tailored to your patients’ needs.


Working together for better care

CarePoint supports doctors and staff to help their patients access services and resources they’ve been missing out on. Care coordinators communicate closely with doctors and staff and provide regular updates on patient progress throughout the program.

Tailored support services

CarePoint offers evidence-based support to help patients manage their conditions better and avoid unnecessary hospital stays.

This includes:

  • A home assessment to identify needs and ensure appropriate level of care
  • A personalised care plan
  • A centralised Care Coordinator to provide coaching and coordinate support
  • Regular phone-support from care navigators who help track progress and organise access to community services
  • Motivational interviewing and health coaching
  • Support to build self-management skills, boost patient activation and improve health literacy.

Care that matches patients’ needs

CarePoint offers three levels of care for patients with low, medium and high needs. Program length will vary accordingly. The type and intensity of services will also be customised to meet individual needs.


Ensuring the right fit

A Care Coordinator will visit your patient at home for a detailed needs assessment. They’ll use a validated complexity tool to consider factors such as overall health and wellbeing, environment, access to services, health literacy and existing support systems. This informs which program is offered.

CarePoint is also flexible to adapt if a patient’s health or situation changes. This will be decided on a case by case basis.

GP Practice registration

Support for you—and your patients

CareComplete helps upskill your staff and builds on existing capacity to provide coordinated care.


Our programs allow you to offer support that can improve self-management skills, health literacy, activation and outcomes—without significant time or investment from your clinical staff.

For more information call us on 1300650742

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What is the evidence?

CarePoint is based on international best practice evidence which demonstrates reduced hospital admissions and average length of stay when a coordinated multidisciplinary approach is used.

A systematic review of 29 randomised trials including more than 5,000 patients with heart failure found that interventions which used a coordinated multidisciplinary approach could reduce hospitalisations by 25 per cent.1,2 Another study found 50 per cent fewer hospital days and 45 per cent fewer admissions per 1,000 patients when a coordinated approach was used.3

Moreover, a robust analysis of programs to reduce hospitalisation rates in high risk patients found that successful interventions have several common features, including:

  • a mix of face-to-face visits and follow-up calls
  • open and frequent communication between care coordinators and providers
  • using behaviour change techniques and motivational interviewing to improve medicine adherence and self-management.4

In Australia, a large scale intervention using a coordinated multidisciplinary approach, along with tailored telephone support, reduced hospitalisations in veterans by approximately 20 per cent.5 Likewise, an intervention in Victoria showed 35 per cent fewer emergency department attendances and 53 per cent fewer emergency admissions.6

CarePoint is built on this framework.

References: 1. Scott IA. Public hospital bed crisis: too few or too misused?, 2010, Aust. Health Review 34, 317–324. 2. McAlister FA, et al. Multidisciplinary strategies for the management of heart failure patients at high risk for admission: A systematic review of randomised trials, 2004, Journal of the American College of Cardiology, Vol 44 (4): 810–819. 3. Claffey TF, et al. Quality In Maine Medicare Advantage Plan Health Affairs, 31, no.9 (2012): 2074–2083. 4. Brown, R.S., et al. Six Features Of Medicare Coordinated Care Demonstration Programs That Cut Hospital Admissions Of High-Risk Patients. Health Affairs, 2012. 31(6):p. 1156–66. 5. Darkins A, et al. Care Coordination/Home Telehealth: The Systematic Implementation of Health Informatics, Home Telehealth, and Disease Management to Support the Care of Veteran Patients with Chronic Conditions Telemedicine and e-Health. December 2008, 14(10): 1118–1126. 6. Victorian Government Department of Human Services: Improving care Hospital Admission Risk Program. Public report, 2006.